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Summary: E-Service: Review and Analysis of Zemke and Connellan’s Book PDF




by Businessnews Publishing : Summary: E-Service: Review and Analysis of Zemke and Connellan’s Book

ISBN : #2511044463 | Date : 2016-09-14

Description :

PDF-7ea68 | The must-read summary of Ron Zemke and Tom Connellan’s book: “E-Service: 24 Ways to Keep Your Customers – When the Competition is Just a Click Away”.This complete summary of the ideas from Ron Zemke and Tom Connellan’s book “E-Service” shows how the key to success doesn’t lie in attracting visitors, but in creating highly satisfied customers who will do business with you again and again. According… Summary: E-Service: Review and Analysis of Zemke and Connellan’s Book


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[Pub.65ufd] Summary: E-Service: Review and Analysis of Zemke and Connellan’s Book PDF | by Businessnews Publishing


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How to Win Customers in the Digital World: Total Action or Fatal Inaction PDF




by Peter Vervest : How to Win Customers in the Digital World: Total Action or Fatal Inaction

ISBN : #3540665757 | Date : 2000-01-14

Description :

PDF-2d0c2 | Providing a template for seizing the opportunities offfered by digital business technologies, this book presents six real-life cases to demonstrate both the power and risks involved. The authors – both experienced professionals in management education and telecommunications – introduce Total Action concepts and methodologies – where every activity inside the organization is directly relevant for i… How to Win Customers in the Digital World: Total Action or Fatal Inaction


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[Pub.52nfn] How to Win Customers in the Digital World: Total Action or Fatal Inaction PDF | by Peter Vervest


How to Win Customers in the Digital World: Total Action or Fatal Inaction by by Peter Vervest

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Strategic Market Management David Aaker Ebook PDF 5526df3a1

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Strategic Market Management: European Edition PDF




by David A. Aaker : Strategic Market Management: European Edition

ISBN : # | Date : 2012-12-14

Description :

PDF-d4c57 | The European edition of Strategic Market Management has been prepared with the objective of taking David Aaker’s outstanding and well-established textbook and presenting it to a European audience. It retains the culture of the original text, to maintain its accessibility and continue its emphasis on practical action. It has also kept the compactness, which has made it so popular with graduate an… Strategic Market Management: European Edition


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[Pub.13CyM] Strategic Market Management: European Edition PDF | by David A. Aaker


Strategic Market Management: European Edition by by David A. Aaker

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Managing Marketing Concepts Irish Cases PDF D070b134a

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Managing Marketing: Concepts and Irish Cases PDF




by John A. Murray : Managing Marketing: Concepts and Irish Cases

ISBN : #0717119521 | Date : 1993-12-31

Description :

PDF-f5f60 | This book addresses the needs of the newcomer to marketing as well as those who wish to participate in the management of internationally competitive, growth-oriented Irish companies. It includes specially researched case studies based on marketing problems in Irish firms. The book follows a systematic approach from the planning of marketing activity, through the development of a comprehensive new … Managing Marketing: Concepts and Irish Cases


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Managing Marketing: Concepts and Irish Cases by by John A. Murray

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Superior Customer Value Strategies Retaining PDF 1989824a4

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Superior Customer Value: Strategies for Winning and Retaining Customers, Third Edition PDF




by Art Weinstein : Superior Customer Value: Strategies for Winning and Retaining Customers, Third Edition

ISBN : #1439861285 | Date : 2012-02-24

Description :

PDF-a3c5a | A customer-centric culture provides focus and direction for the organization, ensuring that exceptional value will be offered to customers ― this, in turn, results in enhanced market performance. Unfortunately, caught up in the daily economic and competitive pressures of running complex and fast-changing businesses, managers may lose sight of customers’ desires. And, consequently, customer exp… Superior Customer Value: Strategies for Winning and Retaining Customers, Third Edition


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Superior Customer Value: Strategies for Winning and Retaining Customers, Third Edition by by Art Weinstein

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A Creator’s Guide to Transmedia Storytelling: How to Captivate and Engage Audiences Across Multiple Platforms PDF




by Andrea Phillips : A Creator’s Guide to Transmedia Storytelling: How to Captivate and Engage Audiences Across Multiple Platforms

ISBN : #0071791523 | Date : 2012-06-21

Description :

PDF-2e733 | The First How-To Strategy Guide to Transmedia Storytelling “Phillips’s book is a powerful tool for anyone who wants to make a career for him- or herself within the world of transmedia. Through her guidance, the reader is able to understand the fundamentals of transmedia and the power it can have when used with a compelling and strong story.”―David Gale, Executive Vice President, MTV Cross M… A Creator’s Guide to Transmedia Storytelling: How to Captivate and Engage Audiences Across Multiple Platforms


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Selling for the Long Run: Build Lasting Customer Relationships for Breakthrough Results PDF




by Wendy Foegen Reed : Selling for the Long Run: Build Lasting Customer Relationships for Breakthrough Results

ISBN : #0071748555 | Date : 2010-11-10

Description :

PDF-f0644 | CREATE RELATIONSHIPS THAT LEAD TO REPEAT SALES–FOR THE LONG RUN! “Selling for the Long Run stands head and shoulders above the run-of-the-mill sales books. If you’re in the business of selling complex products or solutions, it’s a blueprint for business success. Don’t just read this book–use its principles and strategies every day, and it will fundamentally improve the results you achieve.” — … Selling for the Long Run: Build Lasting Customer Relationships for Breakthrough Results


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Selling for the Long Run: Build Lasting Customer Relationships for Breakthrough Results by by Wendy Foegen Reed

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Services Marketing, 2nd Edition PDF




by Mary Jo Bitner : Services Marketing, 2nd Edition

ISBN : #0071169946 | Date : 2000

Description :

PDF-cd263 | Virtually all companies view service as critical to retaining their customers today and in the future. Even manufacturers that formerly depended on their physical products now recognize that service provides one of their few sustainable competitive advantages. This book includes coverage of global services marketing and the impact of the world wide web…. Services Marketing, 2nd Edition


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Services Marketing, 2nd Edition by by Mary Jo Bitner

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Summary: The Long Tail: Review and Analysis of Anderson’s Book PDF




by Businessnews Publishing : Summary: The Long Tail: Review and Analysis of Anderson’s Book

ISBN : #2511048930 | Date : 2016-09-16

Description :

PDF-86a4e | The must-read summary of Chris Anderson’s book: “The Long Tail: Why the Future of Business is Selling Less of More”.This complete summary of the ideas from Chris Anderson’s book “The Long Tail” shows how the world of business is changing and commercial success in the 21st century will rely on multiple-niche marketing. The author explains that it is now better and more profitable to sell a few unit… Summary: The Long Tail: Review and Analysis of Anderson’s Book


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[Pub.48fwr] Summary: The Long Tail: Review and Analysis of Anderson’s Book PDF | by Businessnews Publishing


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Innovating in a Service-Driven Economy: Insights, Application, and Practice PDF




by Richard Cuthbertson : Innovating in a Service-Driven Economy: Insights, Application, and Practice

ISBN : #1137409010 | Date : 2015-09-02

Description :

PDF-f421a | The global digital revolution has changed consumer society, service expectations, and funding models forever. Value Driven Service Innovation explores these changes from the perspectives of leading thinkers and practitioners in the field of innovation today…. Innovating in a Service-Driven Economy: Insights, Application, and Practice


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